South County Health | Urology Care
Urology • Narragansett, RI
Ratings by platform
- Healthgrades (Dr. Arnold Sarazen): 4.9/5 stars (82 reviews)
- Healthgrades (Dr. John Heffernan): 5.0/5 stars (119 reviews)
- WebMD (Dr. Leif Olsson): 4.5/5 stars (75 ratings)
- WebMD (South County Urology Practice): mixed (4 reviews)
What patients say
Patients praise
- High patient satisfaction scores for specific individual urologists (e.g., Dr. Heffernan, Dr. Sarazen, Dr. Olsson)
- Praise for clinical skill, bedside manner, and thoroughness of providers during procedures
- Long-term established patients expressing satisfaction with historical care
Common complaints
- Difficulties with scheduling appointments, including long wait times and rude staff
- Reports of unprofessional communication or condescending behavior from office staff
- Concerns regarding billing issues and administrative errors
- Mixed experiences with surgical outcomes and follow-up care in recent years
In patients' words
"My husband has robotic assisted kidney surgery and 2 cystoscopies performed by Katelyn Johnson, MD. His surgical experience was outstanding, with no need for post-op pain management."
— WebMD review"Fast forward to May of 2025, and the experience was quite the contrary... I was back in the ER , two days later in severe pain. When I questioned the Dr, her attitude was something that you would never expect from a professional!"
— LocalityBiz review"The scheduling team was so rude and condescending that I chose a different practice 45 minutes away."
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