Naples Eye Physicians: Ophthalmologist in Naples, FL
Ophthalmology • Naples, FL
Ratings by platform
- Birdeye aggregate: 4.8 out of 5 stars (based on 380 reviews) (380 reviews across platforms (Google, Facebook))
- Yahoo Local/Yelp aggregate: 3.0 out of 5 stars (14 reviews)
- Healthgrades (for Dr. Paul Rougraff): 3.2 out of 5 stars (25 reviews)
What patients say
Patients praise
- Professional and friendly staff in many interactions
- Efficient office atmosphere and minimal wait times for some patients
- Thorough care reported by a portion of patients
- Successful surgical outcomes for some patients
Common complaints
- Dissatisfaction with cataract surgery outcomes including post-operative vision issues
- Reports of rude or condescending behavior by some staff members
- Instances of perceived lack of compassion or thoroughness by the physician
- Issues with billing or the cost of prescribed treatments
In patients' words
"Initial visit was perfunctory. Eye irritation was diagnosed 'dry eye', but no specific designation. Eyedrop Rx caused allergic reaction and worsening irritation... Dr Rougraff seemed disinterested, did not explain homecare, exited quickly. Office tech, Kim, very rude and condescending."
— Healthgrades reviewer"Dr. Byerly did a cataract surgery on my left eye 3 months ago. I was pressured into a multifocal lens with astigmatism correction to get me out of glasses. I see a blurred haze in a diagonal..."
— Yelp/Yahoo Local reviewer"Extremely efficient. Pleasant atmosphere. Able to discuss changes with physician."
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