Bascom Palmer Eye Institute - University of Miami Health System
Ophthalmology • Naples, FL
Ratings by platform
- Birdeye: 3.2 out of 5 stars (122 reviews)
What patients say
Patients praise
- Highly skilled and thorough physicians, particularly for specialized retinal care
- High quality of medical exams and professional demeanor of the doctors themselves once seen
Common complaints
- Extremely long wait times for appointments (often several hours)
- Poor communication and slow responsiveness from office staff, especially regarding medication refills and urgent care needs
- Perception of being overbooked or disorganized scheduling management
- Instances of perceived disrespect from staff/security
In patients' words
"The physician was absolutely amazing, first class, extremely thorough and the provided the most comprehensive exam I have ever had. The physician was extremely patient, kind and not rushed."
— Patient review via LocalityBiz"The worst medical attention I have ever received. The surgeons are good but patient concern is horrible."
— Patient review via WebMD"Took hours and waited for EVERY procedure. 100+ patients a day for 2 docs. Schedule you in packs."
— Patient review via Yelp (archived listing)More clinics in Naples
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