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Internal Medicine Doctors | Duly Health and Care

Internal MedicineNaperville, IL

★★★★☆4.2/5391 reviews across 3 platforms

Ratings by platform

  • Birdeye (Naperville): 3.9 out of 5 (278 reviews)
  • WebMD Care (Dr. John Lee): 4.5 out of 5 (31 ratings)
  • WebMD Care (Dr. Sonal Shah-Rhodes): 5.0 out of 5 (82 ratings)

What patients say

Patients praise

  • Many patients praise the physicians themselves for being caring, thorough, and professional
  • Strong patient loyalty for long-term care with specific doctors
  • Providers are frequently described as excellent listeners and compassionate

Common complaints

  • Difficulties with scheduling appointments and long wait times on the phone and in-office
  • Complaints regarding billing practices, including unexpected charges and coding errors
  • Frustration with administrative communication and department coordination
  • Reports of poor customer service experiences when attempting to file complaints

In patients' words

"Dr Sonal Shah Rhodes is an amazing Doctor. She is very thoughtful and diligent in her care."

WebMD Patient Review

"While Dr. Asselmeier provides excellent medical care, my overall experience with Duly Health and Care has been very disappointing. Scheduling appointments is frustrating and inefficient, with long wait times both on the phone and in the office."

Birdeye Patient Review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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