Napa Valley Family Medical Group: Home - Specialty Helena
Family Medicine • Napa, CA
Ratings by platform
- Birdeye (Aggregate): 3.8 out of 5 stars (16 reviews)
- Yelp (via MapQuest): 2.0 out of 5 stars (5 reviews)
- Healthgrades: 5 out of 5 stars (2 reviews)
What patients say
Patients praise
- Physicians described as compassionate and highly knowledgeable
- Professional and dedicated medical care
- Effective long-term doctor-patient relationships
- Personalized attention and willingness to spend time with patients
Common complaints
- Rude, condescending, or impatient staff/receptionists
- Long wait times in the office
- Perceived poor bedside manner of specific physicians
- Dissatisfaction with billing or communication efficiency
In patients' words
"I have never had a doctor, especially a primary physician, spend as much time with me as he did. He did not rush with the appointment..."
— Birdeye review (referencing Dr. Ross)"Front office/billing staff are incompetent. Only go if you love to wait in the waiting room for an hour while you're sick...and then be overcharged."
— Yelp review (via MapQuest)"Dr. Hughes has been my doctor for 7 years. She is compassionate and extremely knowledgeable."
— Loc8NearMe review (referencing Dr. Hughes)More clinics in Napa
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