Stonington Medical Center - Endocrinology
Endocrinology • Mystic, CT
Ratings by platform
- WebMD Care: 4.5/5 (based on 41 ratings for a specific provider at this location) (41 ratings for a specific provider)
What patients say
Patients praise
- Specific endocrinologists noted as personally attentive and excellent listeners
- Endocrinology department provides comprehensive services for diabetes, osteoporosis, and thyroid disease
- Coordinated care approach with primary care doctors and specialists
Common complaints
- Reports of unprofessional, rude, and uncompassionate behavior by reception and administrative staff
- Frustration regarding appointment scheduling, wait times, and perceived lack of communication
- Concerns over administrative policies and billing practices
In patients' words
"I have been a patient of Dr Phelan for about 10 years. He is personally very good. However, the endocrinology practice has several major problems."
— WebMD Care"The receptionist took our information and told us they would call us when they could see her. We waited until 11:00 and I called again. Was put on hold and then hung up on."
— LocalityBiz"The reception is extremely rude and unwilling to help. Major attitude issues and complete lack of compassion. Awful practice. There is blatant disregard for patient well being."
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