Harbour Pointe Pediatrics - Mukilteo, WA - Optum
Pediatrics • Mukilteo, WA
Ratings by platform
- Yelp (Optum - Harbour Pointe Pediatrics): 1.0 out of 5 stars (2 reviews)
- Puget Sound Consumers' Checkbook (Optum Care - Mukilteo): Not explicitly stated as a star rating, but includes 13 consumer reviews (13 reviews)
What patients say
Patients praise
- Physicians and clinical care are frequently rated as high-quality and compassionate
- Doctors are described as knowledgeable, attentive, and good listeners
- Positive feedback on specific clinical staff and providers
Common complaints
- Long hold times and poor phone responsiveness
- Issues with staff friendliness and perceived rudeness
- Consistency in appointment timeliness
In patients' words
"Very, very rude. They put me on hold, because they can't answer a question about vaccination ... i wait on hold for more then 10 min and then they just hang up."
— Yelp review"Dr. Westbrook is super sweet. She always spends the time needed to answer my questions and calm any fears/worries with my kiddos. She is down to earth and I always feel like she listens to me as a parent."
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