Providence Harbour Pointe Clinic
Clinical Social Work • Mukilteo, WA
Ratings by platform
- Birdeye: 4.5 out of 5 stars (491-504 reviews (aggregated))
- Providence Official Website: 4.8 out of 5 stars (814 ratings)
- Apple Maps/Yelp integration: 2.7 out of 5 stars (N/A)
What patients say
Patients praise
- Professional and attentive medical providers
- High patient satisfaction with specific doctors (e.g., Dr. Bumstead, Dr. Powell)
- Convenient location and access to services
- Positive experiences with nursing and support staff in some instances
Common complaints
- Long wait times for appointments and upon arrival
- Difficulty reaching the clinic via phone or getting timely responses to messages
- Reports of rude or unhelpful interactions with front desk staff
- Perceptions of rushed, impersonal, or dismissive care from some providers/staff
- Challenges with administrative processes, such as scheduling or referral coordination
In patients' words
"I scheduled my appointment for 8:15... and still had to wait for 30 minutes to be seen. Once I saw the NP, I was in the room for about 5 minutes before they agreed I needed to see a physical therapist... Complete waste of time."
— Birdeye Review"I’m thrilled to have found Dr Powell... She is kind, attentive, and helpful—she listens to my many concerns and I don’t feel rushed. Everyone at the practice is lovely."
— Birdeye Review"The woman who just answered the phone today... was the rudest person i've ever spoken.. Front desk is rude and seems annoyed with their job, they don’t smile at you at all."
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