540 Gramatan Avenue - Mount Vernon - NewYork-Presbyterian
Primary Care • Mount Vernon, NY
Ratings by platform
- Birdeye (primarily from Google): 4.1 out of 5 stars (103 reviews)
What patients say
Patients praise
- High praise for the clinical skills, care, and knowledge of the doctors
- Some staff members are noted for providing excellent, professional service
- Positive experiences with first-time visits for some patients
Common complaints
- Difficulties reaching staff by phone (long hold times, calls not returned)
- Dissatisfaction with administrative/front desk staff responsiveness and professionalism
- Challenges with appointment scheduling (long wait times for physicals)
- Issues with prescription refills and medical record access
- Perceived lack of compassion from administrative staff during urgent situations
In patients' words
"I would give the doctors here five stars and the front desk two stars. They make a situation escalate from bad to severe by not returning phone calls or forwarding your messages to your doctor."
— Birdeye review"Dr. Hartman, is a good doctor, but front desk and administrative staff are awful. You’re put on hold when you call and they never pick up. You have to keep calling back."
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