NewYork-Presbyterian Medical Group Westchester
Primary Care • Mount Vernon, NY
Ratings by platform
- Birdeye (primarily from Google): 4.1/5 (103 reviews)
What patients say
Patients praise
- High praise for the clinical skills, care, and knowledge of the doctors
- Some staff members are noted for providing excellent, professional service
- Positive experiences with first-time visits for some patients
Common complaints
- Difficulties reaching staff by phone (long hold times, calls not returned)
- Dissatisfaction with administrative/front desk staff responsiveness and professionalism
- Challenges with appointment scheduling (long wait times for physicals)
- Issues with prescription refills and medical record access
- Perceived lack of compassion from administrative staff during urgent situations
In patients' words
"I would give the doctors here five stars and the front desk two stars. They make a situation escalate from bad to severe by not returning phone calls or forwarding your messages to your doctor."
— Birdeye review"Dr. Hartman, is a good doctor, but front desk and administrative staff are awful. You’re put on hold when you call and they never pick up. You have to keep calling back."
— LocalityBiz reviewMore clinics in Mount Vernon
Inova Primary Care
Patients praise: satisfaction with individual care providers · positive experiences with medical care quality.
Maria Lufrano, DO
Patients praise: Knowledgeable and thorough · Compassionate and empathetic bedside manner.
New Steps Physical Therapy
Patients praise: Professional, knowledgeable, and caring staff (specifically Dr. K/Dr. Howell) · Clean, modern, and welcoming facility environment.
SSM Health Medical Group
Patients praise: Compassionate and knowledgeable care by individual urologists · High patient satisfaction for specific urology providers.
Inova Cardiology
Patients praise: competent medical staff and providers · proactive and prevention-focused approach to care.
StarPro Physical Therapy
Patients praise: Welcoming and warm atmosphere · Staff friendliness and professionalism.
Related articles
Your clinic’s marketing team, powered by AI.On-brand ads, SEO, and social campaigns in one place.Generate your first clinic ad for free 
Get more revenue from the patients you already have.Voice and SMS that follow up until lapsed patients are back on the schedule.Book a Clincy call 
Your practice’s fractional recruiting team.Dental-only search, run end to end, with placements guaranteed for a year.Find your next hire Comparing your options?
Browse other Primary Care clinics, or filter by state and specialty to compare patient ratings.