Heartland Women's Healthcare of Advantia, Mt. Vernon
OB-GYN • Mount Vernon, NY
Ratings by platform
- Birdeye: 4.7 out of 5 stars (767 reviews)
What patients say
Patients praise
- High regard for the expertise and bedside manner of specific doctors and providers (e.g., Dr. Rubenacker, Dr. Taiwo, Susan Massey)
- Appreciation for attentive and caring medical care once in the exam room
- Convenient and professional care reported by many long-term patients
- Welcoming and cozy office environment
Common complaints
- Long wait times beyond scheduled appointment slots
- Difficulty reaching the office via telephone
- Unprofessional or hostile front desk staff interactions
- Issues with billing processes and insurance communication
- Perceived lack of compassion or patience from some staff members
In patients' words
"The time spent in the waiting room often exceeds the time carved out for the entirety of an appointment. The front desk staff catch a lot of slack from the negligence of time management pertaining to the office staff. Therefore, the front desk staff are frequently hostile, or tempered, when approached."
— LocalityBiz"Dr. Sara Rubenacker and her team are the answer to every woman's prayer for a doctor who listens, problem solves, has compassion, and posseses the..."
— Advantia Health website (patient testimonial)"Terrible service! Can't ever get anyone on the phone. Wait times are outrageous! No one seems to ever know what they're actually doing or how to do it."
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