Montefiore Mount Vernon | Patient Care
Neurology • Mount Vernon, NY
Ratings by platform
- Rehab.com: 2.43/5 (145)
- MedicalRecords.com: 2.3/5 (61)
- Healthgrades: 62% (patients who gave a 9 or 10 rating) (Not explicitly stated total count)
What patients say
Patients praise
- Recent major facility upgrades, including a newly expanded emergency department and renovated health and wellness center
- Positive experiences noted with specific medical staff members (e.g., professionalism, kindness)
- Prompt and professional care reported by some patients following emergency treatment
Common complaints
- Reports of rude, dismissive, or unprofessional behavior by staff, particularly in discharge and social work departments
- Complaints regarding long wait times for appointments and emergency care
- Frustration with lack of clear communication, specifically regarding appointment status and discharge instructions
- General dissatisfaction with cleanliness and quality of care in some patient reviews
In patients' words
"In my whole life this is the worst dirtiest disgusting hospital i have ever seen. 5 hours just to tell me 600 mg ibuprofen and clairiton. I walked out that please never again ill go there"
— MedicalRecords.com"The social worker, Afia Adigyaa, was rude, dismissive, and completely unprofessional, showing zero concern for patient welfare. Her supervisor, Luckdjyne Neas, made matters worse by ignoring multiple calls and emails when I tried to resolve serious discharge issues."
— Rehab.com"I was brought to Montefiore Mt Vernon after a car accident. I got prompt, professional care."
— YelpMore clinics in Mount Vernon
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