Mount Vernon Internal Medicine - Alexandria, Lorton, & Springfield
Internal Medicine • Mount Vernon, IL
Ratings by platform
- Yelp: 2.5 out of 5 stars (89 reviews (Yelp brand aggregate))
- Healthgrades: 1.0 to 2.0 out of 5 stars (Varies by location (limited number of reviews per page))
- MapQuest/Yelp data: 2.0 out of 5 stars (41 reviews)
What patients say
Patients praise
- Patients often praise specific doctors, nurses, and nurse practitioners for being caring, compassionate, and effective
- Some long-term patients report life-saving care experiences
- Availability of medical staff who speak multiple languages (e.g., Spanish)
Common complaints
- Difficulties reaching the office by phone and long hold times
- Issues with the billing department and incorrect coding for services
- Reports of rude, indifferent, or unprofessional front desk and administrative staff
- Scheduling errors and problems with the online appointment system
- Mixed experiences with the patient portal responsiveness
In patients' words
"The practice it's OK. But the customer service needs to improve. The receptionist at the Lorton practice need a refresher in customer service. The worst part of the practice is the calling center."
— Healthgrades Review"My problems all stem from Mt. Vernon Internal Medicine’s billing department! They are absolutely terrible."
— Unilocal/Patient Review"The springfiel office Manager and FRONT DESK staff are RUDE. they have a lot of elderly patients and they have no empathy, understanding sensibility, sensitibity toward the elderly and their..."
— MapQuest ReviewMore clinics in Mount Vernon
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