NewYork-Presbyterian Medical Group Westchester
Internal Medicine • Mount Vernon, NY
What patients say
Patients praise
- Patients generally report high satisfaction with the quality of care provided by the doctors
- Physicians are described as kind, caring, friendly, and knowledgeable
- Facility is perceived as clean
Common complaints
- Difficulty reaching the office by phone (long hold times, calls not returned)
- Administrative and front desk staff professionalism and responsiveness issues
- Long wait times for appointments and in the waiting room
- Perceived lack of compassion or assistance from front-desk staff during urgent situations
In patients' words
"I would give the doctors here five stars and the front desk two stars. They make a situation escalate from bad to severe by not returning phone calls or forwarding your messages to your doctor."
— Birdeye/Google Reviews"Dr. Hartman is a good doctor, but front desk and administrative staff are awful. You’re put on hold when you call and they never pick up."
— LocalityBiz"As a first time patient I was very pleased. Dr Buttari was very friendly and easy going. I felt in good hands. Very clean."
— ZocdocMore clinics in Mount Vernon
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