Illinois State List: Geriatric Health Care Services
Gerontology • Mount Vernon, IL
Ratings by platform
- Seniors.fyi (Mount Vernon Health Care Center): 4.9/5 stars (100 reviews)
- Caring.com (Nature Trail Health Care Center): 3.7/5 stars (9 reviews)
- U.S. News & World Report (Mount Vernon Health Care Center): 3/5 stars
- CMS Five-Star Quality Rating System (Axiom Gardens/Mount Vernon Health Care Center): 1/5 stars (Not specified (CMS Rating))
- Birdeye (Heritage Woods of Mt. Vernon): 4.3/5 stars (61 reviews)
What patients say
Patients praise
- Compassionate and kind nursing and support staff
- Staff willingness to accommodate personal preferences and resident needs
- Clean and friendly facility environments reported at some locations
- Individualized, thorough, and attentive care from certain nurse practitioners and providers
Common complaints
- Documented staffing shortages and low nursing hours per resident
- Reported violations in care and supervision, including failure to report injuries or declines
- Citations related to infection control, privacy, and nutritional needs
- History of fines and substantiated complaints at certain facilities
In patients' words
"You'll see nurses singing with the ladies. You'll see them giving patients hugs who might be crying. You'll also see them helping the patients who aren't eating. My dad is a fall risk and they're very protective of him... It's refreshing to experience a place who cares."
— Caring.com user review for Nature Trail Health Care Center"Nicole M Lewis is exceptional. She focuses on you as an individual. She answers your questions. She makes you feel like she really care about you!"
— Ratings.MD user review for Nicole M Lewis, APRN-CNPMore clinics in Mount Vernon
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