Specialty Services | Mount Vernon, IL | SSM Health Medical Group
Gastroenterology • Mount Vernon, IL
Ratings by platform
- SSM Health official patient experience portal: Generally high, with individual providers often rated around 4.8 to 4.9 out of 5 stars on the official health system website (Various, typically dozens of reviews per provider listed on the official portal)
What patients say
Patients praise
- Highly knowledgeable and professional providers
- Compassionate, kind, and attentive caregiving
- Clear communication and willingness to take time for patient questions
- Effective and improving patient health outcomes
Common complaints
- Difficulty with timely access to care or urgent treatment
- Long wait times for initial appointments
- Perceived lack of attentiveness or dismissal of patient concerns
- Frustration with communication systems like message return timelines
In patients' words
"Jason is great, but you guys are very poor at dealing with patients that need to get treatment right away to prevent a condition from getting worse."
— SSM Health patient review of Jason Davison, APRN-CNP"She is the absolute best i have had for my Type 1 diabetes in the 45 years I have had it. She has time to answer questions and listen to me."
— SSM Health patient review of Erica Prater, APRN-CNP"Rachel is always very well prepared for every visit. You can tell she takes the time to review previous appointments notes."
— SSM Health patient review of Rachel Cox, APRN-CNPMore clinics in Mount Vernon
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