Primary care services | Novant Health Sewee Family Medicine
Family Medicine • Mount Pleasant, SC
Ratings by platform
- medicals-health.com: 3.7/5 (17 reviews mentioned on medicals-health.com)
- Healthgrades: 4.8/5 (for Dr. John Knepper specifically) (157 reviews (for Dr. John Knepper specifically))
What patients say
Patients praise
- High regard for physician care (specifically Dr. Knepper and Dr. DeCastro)
- Strong bedside manner and active listening by providers
- Efficient scheduling and short wait times mentioned by some patients
- Personalized and thorough care from practitioners and nurse practitioners
Common complaints
- Difficulty receiving timely follow-up communication outside of office visits
- Dissatisfaction with front office staff professionalism and responsiveness
In patients' words
"Dr. Knepper is one of the best. However, their level of follow up for any issues that require communication outside of an office visit is absolutely terrible. If you leave a message with the front desk or with Dr. Kneppers nurse, my experience has been that you will not ever get a call back."
— Medicals-Health.com user review"Booking an appointment was SUPER easy... And Dr. DeCastro was awesome. She took her time and got to know me as a patient and shared options for contacting her if I had additional concerns or symptoms."
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