Walk-In Clinic offered by Confluence Health at Wenatchee Valley ...
Emergency Medicine • Moses Lake, WA
Ratings by platform
- Birdeye (Wenatchee Valley Hospital & Clinics specific): 1.6 out of 5 stars (10 reviews)
- CMS HCAHPS (Confluence Health Hospital): 4 out of 5 stars (394 completed patient surveys)
What patients say
Patients praise
- some patients report friendly and caring staff interaction
- appreciation for specialized care, such as orthopedic surgeries
- praise for thorough, efficient coordination of diagnostic tests and labs in some cases
- positive experiences with compassionate care during hospital stays
Common complaints
- reports of rude or unprofessional front desk and administrative staff
- complaints about doctors being rushed or dismissive during appointments
- dissatisfaction with long wait times for appointments or lack of availability
- specific, serious allegations regarding inadequate handling of medical emergencies
In patients' words
"If customer service is a deal breaker for you, Id suggest going elsewhere for the walk-in clinic, as the staff at the front counter are some of the rudest, most unprofessional individuals Ive ever seen in the Healthcare Industry."
— Beauty Washington/Haogiayensao customer reviews"Each doctor seemed to be in a rush and were quite frankly rude to me when I would ask questions. Each appointment was 15 minutes or less and I was left with a bill over $250."
— Birdeye review"Today was Family Medicine, Audiology, and Lab departments. All departments had short wait times, courteous staff and were thorough."
— Top-Rated.Online reviewMore clinics in Moses Lake
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