Moscow Family Medicine | Palouse Resource Guide (PRG)

Patients praise

• Individual physicians described as attentive, humble, and thorough
• Some staff members at the front desk noted as kind and helpful
• QuickCare service appreciated for efficiency by some patients
• Recent efforts by management to hire new doctors and improve phone communication access

Common complaints

• Difficulties with communication between departments and staff
• Long wait times for appointments and referrals
• Lack of timely responses to lab results or administrative requests
• Difficulty scheduling or changing primary care physicians due to provider turnover or "new patient" limitations
• Perceived lack of organization in practice management
• Specific complaints regarding individual practitioner bedside manner or accuracy of medical notes