Primary Care | WVU Medicine
Primary Care (Family Medicine, Internal Medicine, Pediatrics) • Morgantown, WV
Ratings by platform
- Birdeye / Local Guide World: 1 out of 5 stars (based on 2 reviews) (2 reviews)
- Vitals: 4.4 out of 5 stars (for one specific provider)
What patients say
Patients praise
- Some patients report excellent, attentive, and caring physicians who listen well
- Clean facilities reported at certain locations
- Instances of quick appointment availability and short wait times in the office
- Helpful and friendly interactions with some nursing and clinical staff
Common complaints
- Difficulty scheduling appointments or long wait times for appointments
- Frustrating communication, including unreturned portal messages and phone calls
- Issues with prescription refills being delayed or not processed
- Some reports of unprofessional or rude administrative/front-desk staff
- Perceived depersonalized care where patients feel like a number
- Occasional billing concerns or surprise fees
In patients' words
"You are just a number here. We love our doctor here, however, he is flooded with so many patients that it is easier to hit the Powerball than getting to see your actual doctor. Need medicine called in within 2 days? No chance."
— Birdeye / Local Guide World review"Called on a Thursday morning and got an appointment for the next day which is basically unheard of in Morgantown. I waited in the waiting room for less than 10 minutes before being called back. Dr. Cooper and the other staff there made me feel important, understood, and well cared for."
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