Primary Care | Mon Health Medical Center
Primary Care (Family Medicine, Internal Medicine, Pediatrics) • Morgantown, WV
Ratings by platform
- CMS HCAHPS (Patient Experience Survey): 3 out of 5 stars (1,292 surveys completed)
- Google (Mon Health Wedgewood Primary Care): 2.4 out of 5 stars (52 reviews)
What patients say
Patients praise
- Professional and friendly nursing staff in some departments
- Convenient location and extended hours for primary care services
- Some specific primary care providers receive praise for attentive care
- 74% of patients would definitely recommend the hospital
Common complaints
- Communication issues with doctors and administrative staff
- Long wait times
- Difficulties in scheduling and follow-up on test results
- Perceived lack of compassion or dismissive behavior from some providers
- Lower than national average cleanliness ratings
In patients' words
"Refusing and failing to communicate with a patient who is obviously in need of help and assistance is bad medicine... I’m disappointed in this establishment and won’t be returning."
— User review via LocalityBiz"Reviewers frequently mention long wait times and scheduling challenges, though several patients praise specific providers like Dr. Schiffbauer and Dr. Amos for their attentive care."
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