Primary Care | Virginia & West Virginia - Valley Health
Primary Care (Family Medicine, Internal Medicine, Pediatrics) • Morgantown, WV
Ratings by platform
- Birdeye (Valley Health Winchester Family Practice | Jubal Early): 3.3/5 (44 reviews)
- Birdeye (Valley Health Shenandoah Memorial Hospital Family Medicine | Strasburg): 3.8/5 (31 reviews)
- Momentary Labs (Valley Health War Memorial Hospital): 5/5 (126 surveys)
- US News (Valley Health Shenandoah Memorial Hospital): 4/5 (Patient Experience Score)
What patients say
Patients praise
- Patients often praise specific providers for being attentive and thorough
- Many reports of effective and professional care, particularly in hospital settings
- High patient satisfaction ratings for nurse and physician communication at certain hospital facilities
- Some patients report feeling well-listened to and treated with respect by medical staff
Common complaints
- Concerns regarding staff communication, particularly with receptionists
- Long wait times and difficulties in securing appointments
- Reports of perceived dismissiveness or lack of attentiveness from medical providers
- Frustration over perceived focus on financial gain over patient care in some clinics
- Inconsistent quality of care reported across different locations
In patients' words
"Very offput with how the receptionists handle interactions I will be looking for a new pediatricians office."
— LocalityBiz Review"I have waited for 3 hours for a doctor to see me about a blood clot... I was not asked questions, my blood wasn’t taken... I do NOT recommend this place !!!"
— Birdeye Review"My doctor is Dr. Gusic and she really takes time with me and makes me feel understood with my questions and concerns."
— LocalityBiz Review"Love Dr Carpenter! I’ve only seen her twice but she has been very attentive both times. She was very thorough with my most recent problem visit and I felt listened to."
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