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MainStreet Family Care

Urgent Care • Montgomery, AL

★★★★★4.5/5736 reviews across 3 platforms

Ratings by platform

  • Google: 4.5/5 (608 reviews)
  • BestProsInTown: 4.4/5 (128 reviews)
  • Facebook: 4.6/5

What patients say

Patients praise

  • Friendly, compassionate, and personable staff
  • Professional and thorough medical care
  • Convenient, extended operating hours seven days a week
  • Efficient check-in processes for many patients

Common complaints

  • Long wait times
  • Concerns regarding cleanliness and hygiene in some areas
  • Complaints about billing practices and registration processes
  • Reports of unprofessional staff attitude in isolated instances

In patients' words

"I received nothing less than excellent customer service and excellent care at Main Street Urgent Care. Honestly, the male receptionist was very pleasant, patient and helpful."

— MapQuest user review

"Rude waist of money. I will never bring my child here ever again. came in didn't even introduce herself. Had an attitude the entire time. No solution."

— MapQuest/Yahoo user review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 10, 2026 — sources: [1][2][3][4][5][6][7].

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