
Obstetrician and Gynecologist - Obstetrical and Gynecological ...
Obstetrics and Gynecology (OB-GYN) • Monroe, MI
Ratings by platform
- Healthgrades (Dr. Sara Klug, DO): 4.4 out of 5 (13 reviews)
- Healthgrades (Dr. Jason Wilson, MD): 4.3 out of 5 (6 reviews)
- Birdeye (Dr. Adrienne M. Williams, MD): 4.7 out of 5 (40 reviews)
- WebMD (Dr. Janice Pharr, MD): 5.0 out of 5 (37 ratings)
- Vitals (Dr. Rafael B. Armstrong, MD): 3.2 out of 5 (13 ratings (7 written reviews shown))
- WebMD (Dr. Sara Jones, DO): 4.0 out of 5 (12 ratings (1 review shown))
What patients say
Patients praise
- Patient reports feeling cared for/respected and that the doctor is patient, kind, and explains things well.
- Positive experiences with communication and thoroughness (e.g., listening, taking time, answering questions).
- Staff and office experience described as pleasant/professional/courteous in several reviews.
- High overall ratings for some providers (e.g., 4.7/5 on Birdeye and 5.0/5 on WebMD for specific doctors).
Common complaints
- Some reviews include strong complaints about inattentiveness/nonchalance, missed information until late in pregnancy, and relocating communicated too late.
- Other complaints include poor bedside manner, being “unconcerned,” and issues described around post-op appointment handling/length of waiting in a room.
- Vitals review includes very negative feedback describing a ‘fraud’/rude/lack of trust, plus a negative delivery/C-section experience including infection and long wait.
- Overall patient experience is not uniformly high across providers; at least one provider is relatively low-rated (e.g., 3.2/5 on Vitals).
In patients' words
"“Dr. Klug waited until I was seven months pregnant to ‘mention’ that she’s relocating.”"
— Healthgrades review excerpt for Dr. Sara Klug, DO"“Had an amazing experience with Dr. Wilson! Very professional, caring, and make sure you have no worries or concerns!”"
— Healthgrades review excerpt for Dr. Jason Wilson, MD"“I only leave this review as constructive criticism. I was left in a room had naked for 1.5 hours.”"
— Birdeye review excerpt for Dr. Adrienne M. Williams, MD"“5.0 (37 Ratings)… Staff was courteous… Did Well (37)”"
— WebMD profile summary for Dr. Janice Pharr, MD"“Delivered my second child several years ago. Csection, got infection, bad experience. Long wait. I would not recommend”"
— Vitals review excerpt for Dr. Rafael B. Armstrong, MDMore clinics in Monroe
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