UnityPoint Health - Trinity Physical Rehabilitation - Moline
Speech Therapy • Moline, IL
Ratings by platform
- Birdeye (general aggregate): 1.9 out of 5 stars (based on 57 reviews) (57 reviews)
- Illinois Hospital Report Card (HCAHPS): 71% of patients reported high satisfaction (0-10 scale) (N/A (Historical HCAHPS data))
What patients say
Patients praise
- Some staff members described as professional, polite, and helpful
- Recognition of specific nursing and phlebotomy services for efficiency and professionalism
Common complaints
- Reports of unprofessional, rude, or suspicious front desk/registration staff
- Complaints regarding wait times for services like blood work
- Concerns regarding facility communication and patient confidentiality
- Frustration with automated/kiosk check-in processes
In patients' words
"And was basically treated with suspicion and rudeness by whoever was at the front desk registration. These people just love having a crumb of power to hold over your head."
— Birdeye user review"The nurse named Kee was an exceptional nurse, the phlebotomist got me on the first try... Dr. Macha was professional, while also being friendly enough to explain the entire situation."
— Birdeye user review"Very unprofessional staff at the front counter."
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