Locations - AltaPointe Health
Behavioral Health • Mobile, AL
Ratings by platform
- Better Business Bureau (BBB): 1/5 stars (1 review (BBB profile))
- FindRecoveryNow.org: 2.7/5 stars (16 reviews)
What patients say
Patients praise
- Occasional reports of individual staff members being understanding or helpful.
- Some experiences with nursing staff being described as nice in specific settings.
Common complaints
- Difficulties reaching staff via phone, including long wait times, being transferred repeatedly, and unreturned messages.
- Reports of unprofessionalism, rude staff, and lack of care for patients.
- Concerns regarding billing practices, specifically no-show fees and perceived theft.
- Complaints about the crisis team, lack of privacy, and poor communication between departments.
- Negative experiences with treatment protocols, including methadone clinic processes and MAT programs.
In patients' words
"I just do not find it professional when you truly need help they ridicule you."
— Better Business Bureau review"This place is an absolute JOKE of a clinic. If you can ever even get anyone on the phone they are very rude and just transfer you around over and over."
— FindRecoveryNow.org review"I called Altapointe and was sent on a merry-go-round of phone calls being transferred desk to desk, office to office for close to an hour."
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