Diabetes Self Management | HCA Rio Grande Regional
Diabetes Care • Mission, TX
Ratings by platform
- Birdeye / Google Aggregate: 4.3/5 (Birdeye) and 2.2/5 (Google rating reported by hospitalsandclinics.com) (2,824 (Birdeye) and 2,347 (hospitalsandclinics.com))
- MedicalRecords.com: 3.5/5 (197)
- HCAHPS (reported): 3/5
What patients say
Patients praise
- High quality of clinical care and professional, caring behavior from physicians and nurses in specific departments (e.g., nursery, general care)
- Recognition as a high-performing hospital for diabetes-related conditions and procedures
- Appreciation for the convenience of location and comprehensive 24/7 emergency services
Common complaints
- Concerns regarding hospital billing and payment practices (e.g., upfront payment demands, delayed refunds)
- Negative experiences with specific staff members, such as perceived rudeness in the Emergency Room or unhelpful customer service at front desks
- Issues with visitor protocols and communication regarding "special circumstances"
- Criticism of online review management, with reports of potentially inflated or irrelevant reviews (e.g., spam) influencing overall ratings
In patients' words
"My daughter had a baby 8 weeks early very scary but everyone was great I give them a 10 +... one bad apple doesn't make the whole place bad the good has out weighed any bad..."
— Birdeye Review"I received excellent care at Rio Grande Regional. I really felt like their focus was on me and my daughters comfort. The Doctors and nurses would explain every process which gave me total piece mind."
— MedicalRecords.com Review"Know that St David’s will overbill up front and demand payment up front and then possibly take MONTHS to refund the overpayment..."
— Birdeye Review (note: review mentions St David's, likely reflecting regional HCA system experiences)More clinics in Mission
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