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Primary Care - Froedtert

Primary Care • Milwaukee, WI

★★★☆☆3.2/599 reviews across 4 platforms

Ratings by platform

  • Birdeye (Froedtert McKinley Health Center): 3.1/5 (35 reviews)
  • Birdeye (Froedtert Germantown Health Center): 4.0/5 (47 reviews)
  • ComplaintInfo.com: 1.2/5 (17 reviews)
  • Healthgrades (Froedtert Hospital): 78% recommend

What patients say

Patients praise

  • Highly skilled, professional, and compassionate physicians
  • Thorough explanations and effective communication from providers
  • Strong patient-doctor rapport and long-term relationships with primary care doctors
  • Coordinated and efficient care teams

Common complaints

  • Billing and coding concerns, including unexpected charges for preventive visits coded as standard office visits
  • Communication issues with staff and difficulty reaching doctors
  • Long wait times at appointments
  • Dissatisfaction with administrative processes and billing transparency

In patients' words

"Dr. Fickel is truly the best. She genuinely cares about me and sees me as a person, and not as a number. I appreciate her holistic approach to medical care..."

— Froedtert & MCW Doctor Review

"My latest visit... was coded as both [a preventive visit] and [an outpatient visit]... During my October 22, 2024 visit, I was not told this visit would be coded as two separate events..."

— BBB Complaint

"Dr Rhyner and his nurses are the Best... Dr Rhyner and the staff are pleasant, eases any anxiety I may have with an appointment."

— Froedtert & MCW Doctor Review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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