Primary Care | Aurora Health Care
Primary Care • Milwaukee, WI
Ratings by platform
- Yelp (Aurora Health Care brand page): 2.8 / 5 average (383 reviews) (383 reviews)
- Vitals (Aurora Family Practice Center): 4.8 (rating shown) (Not stated (no review count shown))
- Vitals (Aurora Internal Medicine and Family Medicine): 4.5 / 5 (rating shown for some providers) (Not stated (no review count shown))
- Healthgrades (Aurora St. Luke's Medical Center - hospital level): Patient Experience rating: 70% would definitely recommend (patient experience summary) (Not stated (hospital-level measure))
- Momentary Labs / CMS HCAHPS (Aurora St. Luke's Medical Center - hospital level): 3 out of 5 star overall patient satisfaction; 69% rating 9–10; 70% would definitely recommend (2,060 patient surveys completed)
What patients say
Patients praise
- Some patients report good care and quick visits at an Aurora clinic/medical group (staff and doctors praised; short wait).
- Some reviews describe doctors and staff as knowledgeable, patient, and caring.
- Hospital-level patient experience metrics show a majority would definitely recommend (Aurora St. Luke's), and many rate care 9 or 10 on HCAHPS.
Common complaints
- Billing/charges and unexpected medical bills are a recurring complaint (including allegations of deceptive billing and out-of-network/insurance coverage surprises).
- Low satisfaction reputation indicators exist on review/complaint platforms (e.g., very low reputation rating on ComplaintsBoard; low average rating on Yelp brand page).
- Some patient experience metrics indicate problems such as staff responsiveness and help being delayed, plus cleanliness issues (hospital-level survey).
In patients' words
"“The staff and doctors are really great and friendly. The building is ran down and definitely needs updating. It doesn't seem busy so appointments are quick …”"
— Yelp: Aurora Health Center (Milwaukee)"“Aurora Health Care has an average rating of 2.8 from 383 reviews. The rating indicates that most customers are generally dissatisfied.”"
— Yelp: Aurora Health Care Reviews (brand page)"“Aurora Health Care has an overall reputation rating of 1.1/5 based on 2 reviews and 107 complaints, indicating that the majority of patients are dissatisfied with healthcare services.”"
— ComplaintsBoard: Aurora Health Care (overall reputation rating)"“A patient at a prominent medical group in Milwaukee has raised concerns over what she alleges is a deceptive billing practice following an unexpected charge.”"
— TMJ4 Lighthouse: frustrated patient challenges Aurora Healthcare over unexpected charges"“In a statement … an Aurora Health Care spokesperson acknowledged how ‘unexpected medical bills can be distressing’ …”"
— Milwaukee Journal Sentinel (public investigator): colonoscopy bill after insurance card misprintMore clinics in Milwaukee
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