Milford | ChristianaCare
Family Practice • Milford, DE
What patients say
Patients praise
- Providers receive praise for listening, thoroughness, compassion, and not rushing appointments
- Patients describe clear explanations and feeling included in decision-making
- Some praised responsiveness (e.g., follow-up after test results)
Common complaints
- Complaints about poor customer service and lack of accountability regarding complaints/responses
- Reports of long/worse appointment-calling experience via call center and fragmented handoffs
- Billing-related dissatisfaction and issues resolving complaints (BBB/complaints sources not Milford-specific)
In patients' words
"“HORRIBLE patient experience.” (about appointment-calling process routed to a call center)"
— Birdeye review for Christiana Care Health System"“ChristianaCare has an overall reputation rating of 2.1/5 based on 1 reviews and 6 complaints…”"
— ComplaintsBoard (ChristianaCare Patients Reviews and Complaints)"“shifting explanations… calls/emails” and unresolved billing/issues leading to collections (BBB complaints)"
— BBB complaints page for ChristianaCare (corporate/hospital profile)More clinics in Milford
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