Middlesex Health Primary Care - Middletown
Primary Care • Middletown, CT
Ratings by platform
- Birdeye (Google reviews): 2.5/5 (24)
- U.S. News Health: 5/5 (for specific individual doctors) (Varies by doctor (e.g., 15-118 reviews))
What patients say
Patients praise
- Many individual physicians and nurses are praised for being knowledgeable, compassionate, and attentive
- Some patients report positive, long-term relationships with specific providers
- High ratings for individual doctors on platforms like U.S. News Health
Common complaints
- Difficulties reaching the office by phone and long wait times for appointments
- Dissatisfaction with administrative and billing staff communication
- Reports of dismissive or rude interactions with some clinical staff
- Frustration with appointment cancellations and scheduling policies
In patients' words
"The doctors and nurses are super nice! The level of care is great! However, horrible communication. Don't bother trying to call and speak to a receptionist. You'll be waiting for at least 30 minutes or more."
— LocalityBiz"Dr. Levine is fantastic, and this one star review is by no means a reflection of the medical staff. However, after returning home... The billing department of this establishment is exceptionally rude and not helpful in the least."
— MedicalGroup Reviews"Not sure why this place has such negative reviews. I love going here as my primary care provider. Everyone there is so nice, from the receptionists, to the medical assistants, APRNs and doctors. They're accommodating and want to help you!"
— BirdeyeMore clinics in Middletown
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