Mental Health Services - Middlesex Health
Behavioral Health • Middletown, CT
Ratings by platform
- Addiction Resource: 8.3/10 (Addiction Resource) (Not explicitly stated)
- U.S. News & World Report: 3/5 (Patient Experience Score) (Not explicitly stated)
- WebMD (for a specific provider): 5/5 (7 ratings)
- Real Patient Ratings (for a specific provider): 4.9/5 (77 reviews (for a specific provider))
What patients say
Patients praise
- High levels of patient satisfaction with individual provider care and clinical competence
- Patients report feeling listened to, understood, and supported by specific mental health practitioners
- Strong performance in official quality and satisfaction metrics reported by state oversight bodies
Common complaints
- Concerns regarding administrative and front-desk staff professionalism
- Reports of perceived dismissiveness or lack of empathy from some providers
- Issues with appointment scheduling and strict policies
In patients' words
"I wish they could clone Nancy Leake, or that i could take her home. she radiates care and true concern. Always on your side, never forgets what's important to you..."
— WebMD Patient Review"Patients consistently praise Stephanie Reilly for her thoroughness, knowledge, and compassionate, supportive care. Many feel refreshed, happy, understood, and important..."
— Real Patient Ratings Summary"Very unprofessional and unfriendly front desk staff!!!! I called to make a prenatal visit and the receptionist was so rude..."
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