Access Counseling Services
Mental Health • Middletown, OH
Ratings by platform
- BirdEye: 2.8/5 (113 reviews)
- Rehab.com: 3.09/5 (89 reviews)
- Recovered.org TrustScore: 3.46/5
What patients say
Patients praise
- Some patients report finding the care helpful and transformative
- Some staff members described as caring, compassionate, and knowledgeable
Common complaints
- Reports of miscommunication and administrative errors regarding court-mandated programs or progress reporting
- Concerns about record-keeping, including lost records or difficulty scheduling appointments
- Disagreements or concerns regarding medication management processes and provider protocols
- Feeling unheard by staff or therapists
In patients' words
"Clients have complained about miscommunication at the site and describe certain therapists as not being clear in their reporting and endangering the freedom of clients in court mandated programs. Some clients also complain about not feeling heard by their therapists, while others dislike the medication management process."
— AddictionTreatmentServices.com"Others, however, praise the care they have received and describe their therapists and administrative staff as caring, compassionate, and knowledgeable. Many past patients say that the program and the caring staff have helped them change their lives."
— AddictionTreatmentServices.com"I went in for classes I had to do for probation 2 years ago. Come to find out they didnt send in any of my progress to my po. And told me I was done with my classes. So I ended up having a warrant because of all the miscommunication from this place."
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