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Kettering Health Medical Group General Surgery

General Surgery • Middletown, OH

What patients say

Patients praise

  • high patient satisfaction ratings for surgery services
  • helpful and kind staff mentioned by some patients
  • quick assistance experiences

Common complaints

  • rude staff at front desk
  • clerical/registration errors (misspelled names, incorrect records)
  • communication issues regarding appointment requirements
  • challenges in treating children/pediatric care concerns

In patients' words

"I was helped fast. And everyone are so nice and really really helpful. I recommend this place."

— Birdeye reviewer

"Registration refused to fix what they messed up by putting my name in Their system wrong... the name on my bracelet was wrong the name on my paperwork was wrong."

— Birdeye reviewer

"the lady at the front desk was completely rude and told me I was not allowed to be seen because I should have came in an hour before. I was not told that."

— Birdeye reviewer

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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