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ProHealth Physicians Pediatrics & Family Medicine, Middletown

Family MedicineMiddletown, CT

★★★☆☆2.5/524 reviews across 1 platforms

Ratings by platform

  • Birdeye: 2.5 out of 5 stars (24 reviews)

What patients say

Patients praise

  • Friendly and accommodating staff
  • Providers who are attentive, thorough, and good listeners
  • High quality of care from specific individual practitioners

Common complaints

  • Difficulty getting appointments
  • Long wait times to see doctors
  • Complaints about administrative issues and medical records access
  • Concerns regarding practice management under Optum

In patients' words

"Not sure why this place has such negative reviews. I love going here as my primary care provider. Everyone there is so nice, from the receptionists, to the medical assistants, APRNs and doctors."

Daisy on Google via Birdeye

"This was a great office until Optum made it impossible to get in to see doctors. The wait times are long both to get an appointment and to see the doctor once you're there, the staff is run ragged."

Review on Birdeye

"Dr. Roman is a doctor that listens, cares , follows up , and responds to your concerns."

Healthgrades patient review for Dr. Tina Roman

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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