Middlesex Health Family Medicine - Middletown
Family Medicine • Middletown, CT
Ratings by platform
- Birdeye/Google: 2.5/5 stars (based on 24 reviews) (24 reviews)
- MedicalGroup Reviews: 2.2/5 stars (9 reviews)
What patients say
Patients praise
- Some patients found individual doctors and nurses to be kind, helpful, and knowledgeable
- Some long-term patients felt well-cared for by specific primary providers
Common complaints
- Difficulties with phone communication and reaching staff
- Long wait times for appointments and during visits
- Issues with timely follow-ups on lab results and test findings
- Frustrations with billing and scheduling policies
- Some patients reported poor bedside manner from certain providers
In patients' words
"The doctors and nurses are super nice! The level of care is great! However, horrible communication. Don't bother trying to call and speak to a receptionist."
— LocalityBiz review"Not sure why this place has such negative reviews. I love going here as my primary care provider. Everyone there is so nice, from the receptionists, to the medical assistants, APRNs and doctors."
— Birdeye review"The epitome of why People hate Doctors. Sadly I used to like this place... The billing department of this establishment is exceptionally rude and not helpful in the least."
— MedicalGroup ReviewsMore clinics in Middletown
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