Family Practice Group of Middlesex Health
Family Medicine • Middletown, CT
Ratings by platform
- Birdeye/Google: 2.5 out of 5 stars (based on 24 reviews) (24 reviews)
What patients say
Patients praise
- Some patients report doctors and nurses are friendly and provide quality care
- Occasional praise for specific medical staff members
Common complaints
- Poor communication and difficulty reaching the office by phone
- Long wait times for appointments and during office visits
- Difficulty getting timely responses for test results or prescription refills
- Frustration with administrative or scheduling policies
In patients' words
"Not sure why this place has such negative reviews. I love going here as my primary care provider. Everyone there is so nice, from the receptionists, to the medical assistants, APRNs and doctors."
— Birdeye/Google Review"The doctors and nurses are super nice! The level of care is great! However, horrible communication. Don't bother trying to call and speak to a receptionist. You'll be waiting for at least 30 minutes or more."
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