Kettering Health Middletown
Emergency Medicine • Middletown, OH
Ratings by platform
- Birdeye (aggregating Google reviews): 4.6 out of 5 stars (1,325 reviews (aggregated via Birdeye))
What patients say
Patients praise
- Friendly, compassionate, and professional nursing and medical staff
- Clean, modern, and aesthetically pleasing facility environment
- Quick service and efficient check-in processes for some patients
- Effective medical care and clear explanations for procedures like diagnostics or stitches
- Welcoming and supportive atmosphere reported by many patients
Common complaints
- Communication errors and administrative/billing mistakes (e.g., medical records/charts, spelling errors)
- Long wait times or perceived inefficiencies in patient processing
- Negative interactions with front-desk or administrative staff (rude or unhelpful behavior)
- Perceived lack of care, competence, or attentiveness from medical staff during visits
- Inconsistencies in medical record-keeping or follow-up procedures (e.g., lost lab results, duplicate paperwork)
In patients' words
"I was helped fast. And everyone are so nice and really really helpful. I recommend this place."
— Birdeye (Patient Review)"The doctors and nurses were great, Registration refused to fix what they messed up by putting my name in Their system wrong spelling everything was wrong now MY CHART is all messed up."
— Birdeye (Patient Review)"Over the years, they have mixed up my records with other people, have failed to order tests, failed to issue referrals, issued referrals for the wrong body part."
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