OrthoArizona | World-Class Orthopedic Care in Phoenix, AZ
Orthopedics • Mesa, AZ
Ratings by platform
- Better Business Bureau (BBB): 1/5 stars (BBB) (14 complaints listed in 3-year period (BBB))
- Birdeye (High Street location): 4.8/5 stars (2,175 reviews)
- Yelp (Gilbert location): 2.2/5 stars (167 reviews)
What patients say
Patients praise
- High praise for individual surgeons and medical providers (e.g., professionalism, skill)
- Effective surgical outcomes for many patients
- Friendly and caring bedside manner among specific staff members
- Convenient and professional office environments in some locations
Common complaints
- Extreme wait times and scheduling delays
- Difficulty reaching staff by phone and poor customer service communication
- Frustration with insurance and billing processes
- Perceived impersonal "assembly line" style of care
- Unresolved medical complaints in some instances
In patients' words
"The worst Medical experience I've ever had... I strongly urge anyone making a decision on hand surgeons to avoid this unprofessional clinic."
— BBB Patient Review"Dr Todd Gunzy is the best Orthopedic surgeon when it comes to orthopedic surgery... You are treated with respect from HELLO. Every concern is met. His staff outstanding."
— Rater8 Patient Review"These people take 4-6 weeks to give you an appointment... They seem so disorganized and doctors seem to come and leave again within months."
— Birdeye Patient ReviewMore clinics in Mesa
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