Brown Road Family Medicine: Home
Family Medicine • Mesa, AZ
Ratings by platform
- Yelp/Yahoo Local: 2.5 out of 5 stars (68 reviews)
What patients say
Patients praise
- Appreciation for specific medical providers, particularly Shea Sullivan and Debbie Page
- Long-term positive relationships with some patients spanning over 20 years
- Patients feeling listened to and cared for by certain staff members
Common complaints
- Concerns regarding billing practices and potential double billing
- Unprofessional or inattentive office staff behavior, including excessive focus on personal cell phones
- Frustrations with office policies requiring unnecessary in-person appointments
- Perceived decline in quality of service over recent months
In patients' words
"I love it here. I see shea sullivan and I have seen Debbie page before too but mostly shea and they listen to me and it means so Much."
— Tania M. via Yahoo Local/Yelp"The front desk staff seemed distracted and more focused on their cell phones than helping patients. It gave the impression that customer service was not a priority."
— Brenda J. via Yahoo Local/Yelp"They are certainly creative with their billing here. They double dip with the insurance company. Medical staff needs improvement."
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