Meriden | hartfordhealthcare.org | Hartford HealthCare | CT
Infectious Disease • Meriden, CT
Ratings by platform
- Yelp (Hartford HealthCare Medical Group): 1.7/5 stars (141 reviews)
- Zocdoc (Go Health Urgent Care - Meriden East): 4.72/5 stars (32 reviews)
What patients say
Patients praise
- Positive experiences with specific individual physicians
- Helpful resource coordination and patient navigation for senior services
- High ratings for bedside manner at urgent care locations
Common complaints
- Poor communication and responsiveness, including difficulty reaching staff or getting return calls
- Concerns regarding billing practices and unexpected facility service fees
- Difficulty in scheduling timely appointments for physicals or urgent concerns
- Experiences of staff being described as unkind, rude, or lacking empathy
In patients' words
"The nearest hospital to me is now under Hartford Heath Care. I let my family know if I ever need emergency care that I am to go to any other hospital."
— BBB Review (Rachel M)"I have been trying to dispute a Facility Service charge of $399.00 that was so much higher than the actual Physician Service charge... There were no signs anywhere on the hospital maternity floor that stated charges would include both service and facility fees."
— BBB Complaint Summary"It is extremely [difficult] to get a nurse or provider to return a call, and patient concerns simply don't seem to be a priority. It's disappointing and disheartening to see such a large healthcare system fail to meet even the most basic standards if communication and responsiveness."
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