Mercer Island Dermatology | Allison Hughes MD, PhD
Dermatology • Mercer Island, WA
Ratings by platform
- Healthgrades: 3.0/5 (22)
- WebMD Care: 4.0/5 (15)
- SalonDiscover: 4.6/5 (177)
What patients say
Patients praise
- Dr. Hughes is described by many as knowledgeable, caring, and thorough
- Patients appreciate the personalized and patient-focused approach to care
- Positive outcomes for cosmetic and medical dermatological procedures reported by several patients
- Helpful and friendly staff, when reachable
Common complaints
- Difficulties with appointment scheduling, particularly online portal and phone responsiveness
- Concerns regarding administrative professionalism and customer service efficiency
- Occasional reports of feeling rushed during appointments
- Specific clinical concerns related to follow-up care and procedure outcomes
In patients' words
"Dr Hughes is thorough and caring. She listens to concerns and answers questions without making me feel rushed. The only reason for 4 vs. 5 stars is the difficulty in making an appointment lately. The portal doesn’t work. The phones do not seem to be getting answered."
— SalonDiscover Review"I can call their office 10xs a day and no one will pick... they don’t give u a meeting link or instructions ever! They need to seriously improve this!"
— SalonDiscover Review"Dr. Hughes is amazing. She is a very knowledgeable Dermatologist, as well as a very friendly, down to earth, accessible, caring person. The Dr. and her staff treated me like a valuable patient, not a statistic or someone to rush through an appointment."
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