Mercer Island Eyeworks
Optometry • Mercer Island, WA
Ratings by platform
- Aggregate/Birdeye/Toprated: 5.0/5 (500+ reviews)
- Yelp: 5.0/5 (69 reviews)
What patients say
Patients praise
- Thorough and professional eye exams
- Friendly and knowledgeable staff/optometrist (Dr. Masciocchi)
- No-nonsense approach/lack of aggressive upselling
- Wide selection of high-quality frames
- Helpful with insurance coverage and troubleshooting glasses issues
Common complaints
- Complaints regarding excessive marketing communication (text messages and calls)
- Dissatisfaction with front desk staff communication/procedures
In patients' words
"In a digital world of humanless contact, Jesse personifies great customer care and professional follow up."
— Reviewer on Toprated Business"Everyone here is so polite, so professional, and utterly patient. Dr. Masciocchi was a delight, and my appointment was quick and painless."
— Reviewer on Unilocal"There was one day that I received 3 calls! It’s just plain annoying."
— Reviewer on Unilocal regarding marketing communicationsMore clinics in Mercer Island
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