CareOne at The Highlands
Skilled Nursing Facility • Menlo Park, NJ
Ratings by platform
- Seniors.fyi: 2.9/5 (132 reviews)
- MyCaringPlan (101 reviews)
- Senior Care Report Card
What patients say
Patients praise
- Some praise for rehabilitation services and therapist quality
- Instances of professional and caring staff members
- Some residents/families satisfied with food quality
Common complaints
- Reports of understaffing and slow response to call bells
- Inconsistent medication administration and missed treatments
- Complaints regarding inadequate housekeeping and cleanliness (odors, spills)
- Communication breakdowns and unresponsiveness from administrative/nursing staff
- Concerns regarding resident security and theft of personal belongings
- Challenges with discharge planning and lack of coordination for post-discharge care
In patients' words
"The morning supervisor is rude and uncaring. His staff modeling his behavior makes compassion care impossible. Please don't believe the advertisement."
— SeniorAdvice.com review by Despair/Tucker"The facility is grossly understaffed. My mother was undressed and left naked for over a half an hour. When complaints were made, the attitude of ..."
— Assisted Living MagazineMore clinics in Menlo Park
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