Find a Doctor - Hackensack Meridian Health
Internal Medicine • Menlo Park, NJ
Ratings by platform
- Birdeye (Hackensack Meridian Health Medical Group): 1.5 out of 5 stars (30 reviews)
- Ratings.MD (Orthopedics): 4.9 out of 5 stars (9,264 verified ratings)
- Ratings.MD (Urology): 4.8 out of 5 stars (3,225 verified ratings)
What patients say
Patients praise
- High patient satisfaction with physician expertise, compassionate bedside manner, and thoroughness in specialty care (e.g., orthopedics, urology)
- Strong professional ratings in ACO public reporting data (e.g., patient rating of provider scores consistently above 90%)
- Appreciation for specific, reliable, and respectful nursing or support staff in some instances
Common complaints
- Administrative and billing issues, including disputed charges, slow refunds, and lack of reminder notices for payment plans
- Poor, unprofessional, or rude customer service, specifically from receptionists and support staff
- Difficulties with appointment scheduling, frequent cancellations, and long wait times for appointments or during office visits
- Reports of perceived clinician insensitivity or rough bedside manner in specific procedures
- Inconsistent quality of care in nursing and rehabilitation settings
In patients' words
"She answers the phone with an attitude, places you on hold for minutes on end and cuts you off as you are speaking in the most unprofessional manner."
— Patient review of Menlo Park Medical Group staff"Good luck trying to get in touch with them. Also, they love to cancel appointments and force a reschedule for months later."
— Patient review of Hackensack Meridian Health Medical Group"Dr. Cherian is incredible. He listened, treated me promptly AND followed up with a call to see how I was doing. That is not common these day and I truly cannot thank Dr. Cherian enough."
— Patient review of Hackensack Meridian OrthopedicsMore clinics in Menlo Park
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