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Primary Care • Melbourne, FL
Ratings by platform
- Yelp: 2.3 out of 5 stars (on Yelp) (Approx. 100 reviews)
- WebMD: Mixed/Low individual ratings (12 ratings)
What patients say
Patients praise
- High-quality, compassionate care from some experienced providers
- Some patients report positive, personalized experiences with specific physicians (e.g., Dr. Lovering, Dr. Amber Jay)
- Modern facility environment
Common complaints
- Long wait times (often 1-2 hours)
- Unresponsive, unfriendly, or unprofessional front desk and administrative staff
- Difficulties with scheduling appointments and long wait times on the phone
- Issues with billing practices, including potential fraudulent billing, un-disclosed fees, and mismanagement
- Handling of medical referrals and lab results, including lost labs or referrals sent to incorrect specialists
In patients' words
"The WORST office of any medical provider I have experienced... The waiting room is like Grand Central, huge, impersonal, and unfriendly. The front desk staff are equally unfriendly and curt."
— WebMD user review"I’ve been a patient at this practice for over 10 years, and unfortunately the quality has declined horribly over the past five. Appointments now regularly involve 1–2 hour wait times..."
— WebMD user review"If you want any medical care, don't go here! Not one person cares about the patient. They charge you for "extra" fees that they don't disclose, and your insurance company doesn't pay."
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