Mass Eye and Ear
Otolaryngology (ENT) • Medford, MA
Ratings by platform
- Mass General Brigham Provider Directory: 5.0/5 (821 reviews)
What patients say
Patients praise
- Professional and efficient scheduling/administration
- Approachable, listening physicians
- Clear explanations during procedures and consultations
- High-quality, world-renowned clinical expertise
Common complaints
- Perceived lack of compassion in some provider interactions
- Concerns regarding medication management decisions by specific staff members
In patients' words
"Excellent Professionalism and Promptness in Appointment scheduling Thank you Mass Eye And Ear staff of Medford."
— Mass General Brigham Provider Directory"Was taken in right away! Front end staff was pleasant. Dr. Lam was fantastic and explaned everything as he went during my procedure."
— Zocdoc"Plan accordingly if you have a viable medical problem. I had a primary care 'doctor' stop a psych med which caused great anxiety and the doctor refused to reconsider. So some compassion was absent..."
— MapQuest ReviewsMore clinics in Medford
Otolaryngology in Medford, MA - Primary Care | Physicians
Patients praise: Professional, knowledgeable, and experienced physicians · Attentive bedside manner and willingness to listen.
Mass General Brigham
Patients praise: Doctors praised as knowledgeable and responsive/listening · Appointments not rushed and patients feel cared for/compassionate.
LifeStance Health
Patients praise: Knowledgeable and caring staff · Holistic approach to mental health.
AFC Urgent Care Medford
Patients praise: Professional and pleasant staff in some interactions · Convenient location and extended hours.
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