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Medford - Mass Eye and Ear

Otolaryngology (ENT)Medford, MA

★★★★★5.0/5821 reviews across 1 platforms

Ratings by platform

  • Mass General Brigham Provider Directory: 4.8 to 5.0 out of 5 stars (based on specific provider ratings) (Various across multiple providers; hundreds per provider (e.g., 821, 689))

What patients say

Patients praise

  • Professional and efficient scheduling/administration
  • Approachable, listening physicians
  • Clear explanations during procedures and consultations
  • High-quality, world-renowned clinical expertise

Common complaints

  • Perceived lack of compassion in some provider interactions
  • Concerns regarding medication management decisions by specific staff members

In patients' words

"Excellent Professionalism and Promptness in Appointment scheduling Thank you Mass Eye And Ear staff of Medford."

Mass General Brigham Provider Directory

"Was taken in right away! Front end staff was pleasant. Dr. Lam was fantastic and explaned everything as he went during my procedure."

Zocdoc

"Plan accordingly if you have a viable medical problem. I had a primary care 'doctor' stop a psych med which caused great anxiety and the doctor refused to reconsider. So some compassion was absent..."

MapQuest Reviews

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6].

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