Mass General Brigham
Cardiology • Medford, MA
What patients say
Patients praise
- Doctors praised as knowledgeable and responsive/listening
- Appointments not rushed and patients feel cared for/compassionate
- Staff described as warm/informative and supportive
- Some patients highly confident in doctors' decision-making and treatment
Common complaints
- Negative reviews include inappropriate/harsh bedside manner comments reported on Healthgrades
- One off-site complaint describes rude behavior from phone staff and lack of customer service
- Mismatch in ratings across platforms (e.g., Healthgrades lower than Mass General Brigham profile)
In patients' words
"“Poor beside manner... He said to her ‘you aren’t going to be around much longer’ Pretty inappropriate for a doctor to say.”"
— Healthgrades review excerpt for Dr. David Pladziewicz"“They clearly don’t teach nurses how to talk to the public... The nurse yelled at me... continued to be rude without any form of an apology...”"
— Localitybiz complaint excerpt for Mass General Brigham Community Physicians – Medford"“While cardiac care is scary - he puts your mind at ease, explains everything so you can understand, and is truly compassionate.”"
— Healthgrades provider feedback review excerpt for Dr. David SamenukMore clinics in Medford
Mass Eye and Ear
Patients praise: Professional and efficient scheduling/administration · Approachable, listening physicians.
LifeStance Health
Patients praise: Knowledgeable and caring staff · Holistic approach to mental health.
Otolaryngology in Medford, MA - Primary Care | Physicians
Patients praise: Professional, knowledgeable, and experienced physicians · Attentive bedside manner and willingness to listen.
AFC Urgent Care Medford
Patients praise: Professional and pleasant staff in some interactions · Convenient location and extended hours.
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