XO Physical Therapy McAllen, TX | Xcell Orthopaedics
Physical Therapy • McAllen, TX
Ratings by platform
- Google (via directory.reviewsonmywebsite.com): 4.1 out of 5 stars (Google aggregated) (33 reviews)
- Facebook: 96% recommend rate (24 reviews)
- Yelp: 2.5 out of 5 stars (2 reviews)
What patients say
Patients praise
- Friendly interactions with therapy staff members specifically performing the exercises
- Positive patient recovery outcomes and successful post-surgery therapy experiences shared by some clients
- Appreciation for the quality of the physical facility and availability of equipment such as TENS units and aquatic therapy options
Common complaints
- Concerns regarding administrative organization and communication, specifically with scheduling and prior authorizations
- Reports of staff appearing inattentive, unorganized, or gossiping during sessions
- Feedback describing a fast-paced environment where patients felt they did not receive sufficient individual attention
- Employee reviews noting management issues and high staff turnover at the facility
In patients' words
"The workers were unorganized fighting with each and not knowing whose timer belonged to who and was not being paid attention too. I felt completely forgotten about."
— LocalityBiz review"I decided to come to XO because it was recommended at first by a coworker of mine. They have helped me to improve my condition in a way that it’s unexplainable."
— XO Physical Therapy Patient Testimonial blog postMore clinics in McAllen
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