Urgent Care in Matthews, NC | Novant Health
Urgent Care • Matthews, NC
Ratings by platform
- Solv (Novant Health- GoHealth Urgent Care, Matthews): 4.8 / 5 average rating (7,811 patients shared ratings)
- Yelp (Novant Health-GoHealth Urgent Care, Matthews): 2.3 / 5 (43 reviews)
- Zocdoc (Novant-Go Health Urgent Care-Matthews): 4.59 / 5 overall rating (doctor profile) (32 patient reviews)
- Loc8NearMe (Novant Health-GoHealth Urgent Care, Matthews): No explicit numeric rating shown in snippet (positive descriptions of cleanliness, promptness, staff) (Review count not shown in snippet)
- Facebook (Novant Health-GoHealth Urgent Care | Matthews): 74% recommend (6 reviews)
- Birdeye (Novant Health Matthews Medical Center): Not specified in snippet (page shows 803 reviews) (803 reviews)
- HospitalStats (Novant Health Matthews Medical Center): Overall Patient Rating: AVERAGE
What patients say
Patients praise
- Clean, efficient, and professional urgent care visits
- Prompt and courteous service
- Friendly, professional staff and skilled providers
- Thorough explanations/personalized care (in some reviews)
- Convenient access (online scheduling, walk-in options) and weekend/evening availability (as described)
Common complaints
- Impersonal or lacking bedside manner (at least one review)
- Limitations in onsite services (e.g., cannot draw blood at that location)
- Negative experiences at the broader Novant Health Matthews Medical Center, including unresponsiveness and perceived lack of compassion/professionalism
- Concerns about dirty facilities and staff not responding quickly when help is requested (HospitalStats summary)
- Very negative allegations from some reviewers (e.g., poor treatment/racism claims)
In patients' words
"“The urgent care was clean efficient and professional. I was checked in and seen promptly upon arrival.”"
— Loc8NearMe review excerpt for Novant Health-GoHealth Urgent Care - Matthews"“Ok overall but this location does not draw blood. Be aware that if you need bloodwork they cannot do it here.”"
— Loc8NearMe review excerpt for Novant Health-GoHealth Urgent Care - Matthews"“This is a really nice office . Impersonal care. The doctor didn't even greet me.”"
— Yelp review excerpt for Novant Health-GoHealth Urgent Care, Matthews"“The people that work there are the worst people… If you can help it please don't go there, you will regret it!!!”"
— Birdeye review excerpt for Novant Health Matthews Medical Center"“Staff doesn't respond quickly when patients need help… Patients often don't receive help when they request it… Facilities are sometimes dirty.”"
— HospitalStats summary of negative patient ratings for Novant Health Matthews Medical Center"“MDs don t listen nor seem to care… Staff other than MDs is amazing… general lack of compassion from those above the RN position.”"
— Trustburn review excerpt for Novant Health Matthews Medical CenterMore clinics in Matthews
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