Carolina Asthma & Allergy Center - Matthews - Novant Health
Allergy & Asthma • Matthews, NC
Ratings by platform
- Birdeye (Aggregated): 4.9/5 stars (313 (Matthews specific))
- rater8 (Verified patient experience): 4.92/5 stars (17,000+ (Practice-wide))
What patients say
Patients praise
- Helpful and knowledgeable doctors and NPs
- Professional and attentive care from specific providers
- Clean and comfortable office environment
- Positive patient experiences with individual treatment plans
Common complaints
- Difficulties reaching staff by phone
- Issues with medication prescription and order processing
- Reports of unprofessional or dismissive bedside manner from staff or doctors
- Scheduling/appointment management issues, including unauthorized changes
In patients' words
"Dr. Patel is an absolute gem too! She listened to all of my concerns, answered all of my questions/explained the parts that were confusing and spent time talking to me on a personal level as well."
— Birdeye review"My wife uses the Matthews location; she has tried to contact them by phone three times today to find out if her medication has arrived... but there has been no response. The treatment works, but the customer service needs improvement."
— Yelp review"Rude staff and doctors During my last appointment, I overheard the doctor and nurses making fun of me while I waited in my room... It was completely outlandish and not the best bed side manner."
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